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Limits
There is a 100 outgoing email hourly limit per domain. This limit is
also applied towards Mailman. If you send over this amount in any hour, most of
the e-mails will bounce back with an undeliverable error. If this occurs, it
will then take some time for your account to be able to send again so we
recommend waiting at least 1 hour after this issue occurs to begin sending
email again.
Many of our servers have a limit of 30 POP3/IMAP checks per hour per IP
address. If you go over this you're likely to get a wrong password error
message or an error stating "login incorrect". If this occurs, please
wait an hour and it will automatically unblock you. To prevent this from
happening again, please make sure to disable auto checking or at least set it
to something higher such as once every 10 minutes.
Any mailing list larger than 5,000 addresses will require a dedicated
hosting solution from us. Note: Dividing one large list into smaller lists to
get below this limit is not allowed.
There is also a limit to the number of Mailman mailing lists permitted as
follows (NOTE: This does not apply to other mailing list programs such as
PHPList. This only applies to Mailman.)
Mailing Lists Rules
1. Any time you're sending a message no matter how large your e-mail
list is you must throttle it. We recommend you throttle it to at the very least
sending 1 email every 8 seconds. (Sending 1 every 8 seconds would send 75
emails within 1 hour, keeping you below the 100
outgoing email limit.) If the mailing list software you're using does not allow
you to throttle you must switch to an application or script that will. We
recommend PHPList, which can be found in your CPanel under Fantastico.
IMPORTANT: If you do not throttle and you try sending 100 emails, the server
will try sending all 100 in 1 second which is not possible on our shared
servers. This will cause a very high load on the server and the entire server
will be sluggish, potentially affecting your sites and service, until this
sending process is completed. It is our job to keep the server up and running
without being sluggish or experiencing issues. Anyone who causes the server's
load to go high will be suspended and the process will be terminated. If you
choose not to throttle, you will most likely be suspended for crashing the
server.
2. Any mailing list over 900 email addresses is only allowed to be sent to
during off-peak times to prevent high server loads. Off peak times qualify as
all day Saturday and Sunday, and 1AM - 8AM Eastern Standard Time, Monday
through Friday.
3. The list must be a Double Opt-In list. This means a user has subscribed
for a newsletter or other email marketing messages by explicitly requesting it
and confirming the email address to be their own. Confirmation is usually done
by responding to a notification/confirmation email sent to the email address
the end user specified. The double opt-in method eliminates the chance of abuse
where somebody submits someone else's email address without their knowledge and
against their will. You will not be permitted to mail any mailing list that you
were given or purchased. In doing so, this will also be considered spamming and
may result in termination of the offending account.
4. Any unsolicited e-mail being sent will result in suspension or
termination of the offending account. We take a zero tolerance stance against
sending of unsolicited e-mail and other forms of spam.
5. Any mailling list MUST comply with all guidelines set forth by the United States
government. These can be found at:
http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.shtm
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6. No direct SMTP mailers are allowed. An example of this would be a
Darkmailer or The Bat!. Any mail should be sent
through the local mail server/MTA for further delivery by the server and not
done directly by script
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